Support
Thorin provides extensive DataFax & Application support to its customers. Support is provided on working days within business hours (9:00 – 17:00; Western European time).
The preferred method for forwarding any Support issues to Thorin is by sending an e-mail to
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, alternatively you can contact us by phone. Sending an e-mail to a specific employee of Thorin might result in a delay in response in case this employee is absent.
DataFax Support
Thorin is the primary point of contact for any of our clients which are using the DataFax System. DataFax support is governed by the DataFax License Agreement.
Registered DataFax users can also access the DataFax Support page for more information, such as DataFax Documentation or Software Downloads.
As part of our ongoing DataFax support we also provide a full range of DataFax Training courses, both onsite and online.
Application Support
In addition to general DataFax support, Thorin provides additional application support regarding any application we have delivered to our clients, e.g. clinical study databases, utility or export programs, edit checks, etc. Application support is usually different compared to general DataFax support. That is, with general DataFax support we can advise you how things can be done, while with Application Support we will actually fix any issues and send you an update of the program.
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